Terms Of Service

Effective Date: 16 March 2026 Last Updated: 17 March 2026

These Terms of Service ('Terms') govern your access to and use of Cygnus AI Prime, a product and service operated by Andromeda Intelligence Private Limited ('Andromeda Intelligence', 'Company', 'we', 'us', or 'our').

By accessing or using Cygnus AI Prime or any related services, website, platform, hosted instance, support, or integrations (collectively, the 'Services'), you agree to be bound by these Terms. If you do not agree, you may not use the Services.

These Terms are intended to be read together with our Privacy Policy and any applicable order form, subscription, or written service-specific agreement.

1. About the Services

Cygnus AI Prime is a managed hosting, deployment, configuration, and support service operated by Andromeda Intelligence Private Limited to help customers run and manage OpenClaw-based environments more easily.

Our Services may include managed hosting and infrastructure coordination, deployment and provisioning assistance, configuration setup and selected modifications, usability and security-oriented adjustments, support and maintenance assistance, third-party integrations, and related platform functionality.

Cygnus AI Prime may be built around or interact with OpenClaw, which is an independent open-source software project made available under the MIT License.

2. Eligibility

You may use the Services only if you are legally capable of entering into a binding agreement under applicable law, including the Indian Contract Act, 1872, you will comply with these Terms and all applicable laws, and, if you use the Services on behalf of an organisation, you have authority to bind that organisation.

If you use the Services on behalf of a company or other legal entity, 'you' includes that entity.

3. Electronic Records, Communications, and Contract Formation

You agree that these Terms, your acceptance of them, and all notices, disclosures, invoices, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

To the extent applicable, the formation of contracts through electronic means shall be recognised in accordance with section 10A of the Information Technology Act, 2000.

You consent to receive service-related communications electronically at the email address or account contact details associated with your account.

4. Account Registration and Security

To use certain features, you may need to create an account. You agree to provide accurate and complete information, keep your login credentials secure, promptly update account information if it changes, and notify us immediately of any unauthorised access or suspected breach.

You are responsible for activity that occurs under your account unless caused directly by our breach of these Terms or our gross negligence or wilful misconduct, to the extent such limitation is permitted by applicable law.

5. Nature of the Service; OpenClaw Disclaimer

Cygnus AI Prime is a managed service layer around hosted OpenClaw-based environments. We may assist with deployment, hosting, support, and selected configuration changes, but we do not create, own, or warrant OpenClaw itself.

You acknowledge and agree that OpenClaw is an independent MIT-licensed open-source software project; portions of your hosted environment may rely on third-party or open-source components not developed or controlled by Andromeda Intelligence; and we do not guarantee that OpenClaw or any open-source or third-party component will be error-free, uninterrupted, secure, or fit for your particular purpose.

We are not responsible for defects, vulnerabilities, failures, design limitations, or behaviour inherent in OpenClaw or other third-party or open-source components, except to the limited extent directly caused by our own managed changes or separately agreed managed services.

6. Customer Responsibility for Use of Hosted Instances

You are solely responsible for how you configure, expose, operate, and use your hosted instance, agents, prompts, workflows, integrations, files, and outputs.

This includes responsibility for the instructions, prompts, automations, and workflows you create or enable; the data sources, websites, files, APIs, and systems you connect; the permissions and access scopes you authorise; the consequences of exposing your environment to external or untrusted data; the review and validation of outputs; compliance with laws applicable to your use case, industry, and jurisdiction; and the actions of your users, team members, contractors, or anyone accessing your environment through your account or authorisation.

7. No Responsibility for Risks Outside Our Control

While we provide managed hosting services and reasonable provider-level operational and security measures consistent with the nature of the Services, we do not accept responsibility for risks, losses, or liabilities arising from matters outside our reasonable control or not directly caused by our managed services.

Without limitation, we are not responsible for vulnerabilities, bugs, or limitations in OpenClaw or other third-party or open-source components; prompt injection, malicious content, or unsafe outputs resulting from your exposure of the system to external or untrusted inputs; configuration changes, code changes, plugin changes, agent changes, secret changes, policy changes, or environment changes not made by us; third-party integrations, APIs, models, infrastructure, tools, or vendors; downtime or failures caused by third-party providers; misuse, negligence, or mistakes by you, your users, or your personnel; data loss or compromise resulting from your handling of credentials, permissions, tokens, or endpoints; decisions made or actions taken based on outputs generated by the system; your failure to maintain appropriate review, safeguards, testing, or human oversight; unlawful, harmful, or non-compliant use of the Services by you or your end users; or events beyond our reasonable control, including internet outages, cloud outages, denial-of-service attacks, governmental action, labour disruptions, war, terrorism, natural disasters, or force majeure events.

8. Configuration and Change Responsibility

We are responsible only for configuration or managed changes expressly made by us as part of the Services.

You remain solely responsible for direct edits you make; changes made by your employees, contractors, or agents; changes made through connected services or automation; scripts, commands, packages, or components you install; and settings you modify after delivery, onboarding, or support. Any customer-side or unauthorised changes may affect security, stability, compatibility, and support eligibility.

9. Privacy, Personal Data, and Compliance with Indian Law

Each party shall comply with applicable Indian data protection and cyber law in connection with the Services, including, where applicable, the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and rules framed thereunder.

To the extent we process personal data on your behalf as part of providing the Services, you instruct us to process such personal data only for the limited purposes of providing, securing, maintaining, troubleshooting, supporting, and improving the operational reliability of the Services, complying with law, and enforcing these Terms.

You are responsible for ensuring that you and your authorised users have all necessary rights, permissions, notices, consents, and other lawful grounds required to collect, use, disclose, upload, transfer, and otherwise process Customer Data and personal data through the Services.

You acknowledge that, depending on your use case, you may act as the person determining the purpose and means of processing personal data submitted to the Services. In such cases, you remain responsible for issuing legally compliant privacy notices, obtaining valid consent where required, responding to requests from data principals, and ensuring that your use of the Services is lawful.

We will use reasonable security safeguards appropriate to the nature of the Services. However, no system is completely secure, and you remain responsible for risks introduced by your configurations, integrations, prompts, permissions, and workflows.

Where required by applicable law, we may cooperate with you in relation to personal data incidents, security events, or lawful requests from governmental, regulatory, or judicial authorities.

10. Customer Data

As between the parties, you retain ownership of the data, files, prompts, inputs, configurations, and other content you submit to the Services ('Customer Data'), subject to any third-party rights.

You grant us a limited, non-exclusive right to host, process, transmit, store, modify as technically necessary, and otherwise use Customer Data solely as needed to provide the Services, maintain and support the Services, secure, troubleshoot, and improve operational reliability, comply with law, and enforce these Terms.

You represent and warrant that you have all rights, permissions, and legal bases necessary to provide Customer Data to us and to instruct us to process it.

11. No Sale of Personal Data

We do not sell your personal data.

We do not claim ownership of your Customer Data merely because it is hosted or processed through the Services.

12. Security Practices

We may implement reasonable technical and organisational safeguards appropriate to the managed hosting nature of the Services, including access controls, monitoring, and operational safeguards, but we do not warrant that the Services will be perfectly secure or uninterrupted.

Nothing in these Terms shall be construed as a guarantee that the Services satisfy any industry-specific regulatory framework unless we expressly agree to such obligations in writing.

13. Third-Party Services and Integrations

The Services may interoperate with third-party services, including model providers, analytics tools, payment providers, authentication providers, communication services, cloud services, and other integrations.

You acknowledge that third-party services are governed by their own terms, policies, and practices; we do not control and are not responsible for third-party services; your use of third-party integrations is at your own risk; availability, performance, security, and legality of third-party services may change at any time; and suspension, throttling, revocation, or malfunction of third-party services may affect your use of Cygnus AI Prime.

We may suspend or disable integrations where reasonably necessary for security, legal, technical, or operational reasons.

14. Acceptable Use

You may not use the Services to violate any applicable law or regulation; infringe intellectual property, privacy, publicity, or other rights; transmit malware, malicious code, or harmful content; attempt unauthorised access to systems, accounts, or data; interfere with platform integrity, availability, or security; engage in fraud, phishing, spam, abuse, or deceptive practices; use the Services for unlawful surveillance or unauthorised collection of data; deploy or use the Services in a manner that creates unreasonable security risk to us, our providers, or others; use the Services to store or process material that you do not have the right to use; or circumvent usage limits, access restrictions, billing controls, or security mechanisms.

We may investigate violations and suspend or terminate access where appropriate.

15. Confidentiality and Legal Disclosure

If you disclose non-public information to us in connection with the Services, we will use reasonable measures to protect it and use it only as necessary to provide the Services, comply with law, enforce our rights, or as otherwise permitted by agreement.

We may preserve, disclose, or produce information, records, logs, or Customer Data to the extent required by applicable law, court order, governmental direction, or lawful request from a competent authority.

16. Beta Features

We may offer experimental, preview, alpha, or beta features. Such features may be incomplete, unstable, or changed or discontinued at any time. Beta or preview features are provided on an 'as is' basis and may be excluded from support commitments, warranties, or service levels.

17. Fees and Payment

If you purchase a paid plan, you agree to pay all applicable fees, charges, taxes, and other amounts due under your selected plan.

Unless otherwise stated, fees are billed in advance or as otherwise described in your plan; payments are non-refundable except where required by applicable law or expressly stated by us in writing; late or failed payments may result in suspension or termination of access; and you are responsible for applicable taxes, excluding taxes based on our net income.

We may change pricing prospectively by providing notice.

18. Suspension and Termination

We may suspend or terminate your access to some or all of the Services if you breach these Terms; your use poses a security, legal, or operational risk; payment is overdue; we are required to do so by law or provider requirements; or continued provision of the Services becomes impractical or commercially unreasonable.

You may stop using the Services at any time, subject to any subscription or contractual commitments. Termination does not relieve you of obligations accrued before termination.

19. Disclaimers

To the maximum extent permitted by law, the Services are provided on an 'as is' and 'as available' basis and without warranties of any kind, whether express, implied, statutory, or otherwise.

Without limiting the foregoing, Andromeda Intelligence disclaims, to the extent permitted by applicable law, all warranties including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, and uninterrupted availability.

We do not warrant that OpenClaw or any third-party component will function without defect, that generated outputs will be accurate, safe, lawful, or fit for your purpose, that customer configurations or workflows will be secure or effective, that third-party integrations or providers will remain available, or that all security risks can be prevented.

Nothing in these Terms excludes any statutory right that cannot lawfully be excluded.

20. Limitation of Liability

To the maximum extent permitted by law, Andromeda Intelligence and its affiliates, officers, directors, employees, contractors, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or use, arising out of or related to the Services or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms shall not exceed the greater of: (a) the amount you paid us for the Services in the twelve (12) months preceding the event giving rise to the claim; or (b) USD 100.

The limitations in this section apply regardless of the form of action, whether in contract, tort, strict liability, or otherwise. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

21. Indemnification

You agree to defend, indemnify, and hold harmless Andromeda Intelligence and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against claims, liabilities, damages, losses, judgments, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Services; your Customer Data; your hosted instance, prompts, workflows, outputs, or integrations; your violation of these Terms; your violation of applicable law; your infringement or misappropriation of any rights of any person or entity; or any unsafe, unlawful, deceptive, or harmful conduct carried out through your account or environment.

22. Intellectual Property

We and our licensors retain all rights, title, and interest in and to the Services, including all software, branding, platform elements, designs, documentation, and related intellectual property, excluding Customer Data and third-party materials.

These Terms do not grant you ownership of the Services or any of our intellectual property. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription term.

23. Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including failures of third-party infrastructure, cloud services, telecommunications, labour disputes, war, terrorism, natural disasters, epidemics, governmental action, or internet-wide disruptions.

24. Changes to the Services or Terms

We may modify the Services or these Terms from time to time. If we make material changes, we may provide notice through the platform, email, or website.

Your continued use of the Services after the effective date of revised Terms constitutes acceptance of the updated Terms, to the extent permitted by law.

25. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of laws principles.

Subject to applicable law, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

26. Grievance and Contact Information

If you have questions, complaints, or grievances relating to these Terms, the Services, or personal data processing connected with the Services, you may contact us at:

Andromeda Intelligence Private Limited
Email: support@andromeda-intelligence.com
Address: Plot no 59-62, Naubad Industrial Area, Pratap Nagar, Bidar, Karnataka, India - 585403 Website: https://andromeda-intelligence.com

We may designate a grievance contact or publish updated grievance contact details on our website or platform from time to time.

27. Miscellaneous

These Terms constitute the entire agreement between you and us regarding the Services unless superseded by a separate written agreement.

If any provision is found unenforceable, the remaining provisions will remain in effect.

Our failure to enforce any provision is not a waiver.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.

Section headings are for convenience only and do not affect interpretation.